Frequently Asked Questions

Membership
I forgot my password, what should I do?
-You can renew your password by using the 'I forgot my password' button on the login screen.

How can I use my gift voucher/code?
-After adding the products you like to the basket, you can use the gift certificates defined specifically for you by using the 'Gift Certificates' field on the basket screen.

Order
When will my order be given to cargo ?
-Orders placed until 12 p.m. on weekdays are delivered to the cargo company on the same day.

My order is incomplete or  incorrect or wrongly sent, what should I do?
-You can get support quickly by contacting our WhatsApp line +905423560959, where the transactions are carried out.

Cargo
When will the product be delivered to me by courier?
-Delivery time may vary depending on the density of cargo companies, it is expected to arrive within 1-3 working days on average.
How can I find out my cargo tracking number?
- Your cargo tracking number will be sent by the cargo company via SMS.
Where can I track my cargo?
-You can check your cargo status by typing in the appropriate place on the cargo site.

Exchange/Return
How can I do the exchange?
-You can contact our WhatsApp support line to get information about the change process or to take action. +905423560959

How can I do the return process?
-You can contact our whatsapp support line to get information about the return process or to take action. +905423560959

When will my refund be made?
-After the returned product/products arrive at our warehouse and are checked for compliance with the return conditions, your return will be made within 7 working days.